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We’re an energy and building services engineering consultancy, delivering efficient and flexible environments which are engineered to help people work in a sustainable, effective and collaborative way.

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Privacy Policy

At The Lab, we are committed to respecting your privacy and protecting your personal data. Our privacy policy outlines how we collect personal data through our website and how we use this data. When we refer to ‘we’, ‘our’ or ‘us’ in this policy we are referring to The Lab Ltd. Please take a few minutes to read the below information carefully before using our website.

The Lab Ltd processes personal data both as a Processor and a Controller.

Information we collect

Personally identifiable data:
Information that you give us voluntarily through an online form to subscribe to services on our site (e.g. to subscribe to our mailing list). This information may include your name, your email address and the company that you work for.

Site usage and device information:
We may automatically record certain information from the device you use to access our site by using various types of technology, including cookies (see our cookies policy below). This automatically collected information may include IP address or other device information such as type of device, web browser, the URL visited just before visiting our site, the pages or other content that you view or interact with on our site, and the dates, times and duration of the visit. We also may use these technologies to collect information regarding how you interact with email messages, such as whether you open, click on, or forward an email.

How we use this information

Personally identifiable data:

To fulfil requests, for example, to respond to your online inquiries. If you contact us via email through our site we may keep a record of your contact information and correspondence so that we can respond to you accordingly.
To fulfil a service, for example architectural, design and consulting services that you have requested.
To inform you about any updates, news or events that we think might be of interest to you via email. We only send these with your consent and you have the right to opt-out of receiving marketing emails from us at any time.
For internal business purposes, such as data analysis, so that we can improve our website and deliver you a better browsing experience.

Site usage and device information:

To improve and personalise your repeat visits to our website and deliver you the best browsing experience possible, using data collected through cookies. This includes remembering your information from your previous visits to our site so you do not have to re-enter.
To understand how users use our site so we can make changes to improve user experience and functionality of our website.
We use Google Analytics to measure and evaluate access to and traffic on our site and create user analysis reports to improve and optimise our site. Google operates independently from us and has its own privacy policy, which we strongly suggest you review.

You have the right to:

Request access to the personal information we hold about you.
Request the correction of inaccurate personal information we hold about you.
Request that we delete personal information that we hold about you.
Complain to your data protection officer – if you are based within the UK this is the ICO.
To exercise your above rights, or if you have any queries, then please email us on dataprotection@thelab.co.uk and we will be happy to help.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. All updates will be listed on this page. As such we advise you to review this page every now and then. Any changes to the policy are effective immediately after they are posted on this page.

Last update: 19/04/2018

Cookies Policy
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our site and to compile statistical reports on-site activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How we use cookies

Performance and functionality:
We use cookies to help us understand how you use our site, how you access our site, and from what device you access our site. This helps us improve user experience and functionality of our site.

We use cookies to analyse our website traffic to enhance your user experience.

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